TRENEX CONSULTING


SUPPORT



At trenex consulting, we provide comprehensive support services tailored to meet the specific needs of your business. Service disruptions can occur at any time, affecting your operations, revenue, and customer satisfaction. To minimize the impact of these disruptions, we combine expertise, efficient processes, and advanced technology to quickly restore your services and help you get back to business without delay. We offer first, second, and third-line support, backed by optional service level agreements (SLA’s) that ensure we meet your business requirements and budget. Trenex consulting delivers different levels of service based on your unique needs, ensuring that you receive the right support for your systems and applications.

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Key support offerings





Standard support services



Our support team diagnoses and resolves software issues, disturbances, and unexpected behaviors quickly and efficiently under a structured service agreement.​



Service desk



Our service desk is the central hub for all support inquiries. Through the trenex service desk web portal, users can easily submit requests, log incidents, interact with consultants, and access a comprehensive knowledge base, all in one user-friendly platform.​



Tailored support options



We provide customized support services to align with your business needs, from incident management to change management, ensuring every aspect of your system is covered.​



Expert consultants



Our service desk team consists of experienced consultants with in-depth functional and technical knowledge of the solutions you are using. We quickly address your inquiries or escalate them to our specialized product experts when necessary.​



Standard service agreement highlights



Access to the Trenex service desk and web portal for streamlined support. Standard service hours, providing assistance during regular business operations.



Service level intentions (SLI)



Ensuring a responsive support experience. Incidents handled on a first-come, first-served basis. Comprehensive incident management and change management services. ​



Service desk features:



Our service desk web portal offers a simple and powerful platform where users can:

  • Log requests or incidents.
  • Access live chat for immediate assistance.
  • View and search a knowledge base of articles and guides.
  • Track the status of logged incidents in real-time.

Trenex consulting’s support services provide a single point of contact for your team, ensuring access to the collective knowledge of our expert consultants. We offer prompt, professional assistance to help maintain smooth business operations.



Need immediate help?

Contact trenex consulting for support.


If you’re an existing customer, we recommend logging your issue in our customer portal for the quickest response from our dedicated support team.



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